Frequently Asked Questions
Please read our FAQ before sending us a message.
What happens if I purchase an item on backorder?
If an item is on backorder, please expect a reasonable delay. Orders are filled as soon as we receive the backordered items from our suppliers. In most cases the waiting time is from 2 to 4 weeks. The moment your backordered item becomes available, we will ship your order within 2 business days. Don’t feel like waiting any longer? You can contact us and remove the backordered item from your order for a full refund. This will not affect any other in-stock items on your order; those items will ship immediately.
How do I claim a manufacturer's warranty?
The majority of our product manufacturers offer a warranty. Information on manufacture warranty will typically be found listed on our website alongside a product’s features and specifications. If your product is defective, please contact our team via the online contact form, email, or give us a call at 1-855-243-9633 (M – F 9AM – 5PM EST). We can determine if your item is covered under the manufacturer’s warranty and get a refund or exchange arranged for you within 14 days of purchase.
Do you ship internationally?
We offer domestic shipping in Canada only. All goods are shipped from the warehouse in Toronto, Ontario.
The product I ordered didn't work out. How do I return an item?
We offer hassle-free returns within 14 days of having received the item, provided that it remains in new condition with the original packaging and tags.
How secure is shopping in your Online Shop? Is my data protected?
First Aid Market is compliant with the Payment Card Industry Data Security Standards. Your payment transaction occurs in a real time via an encrypted communication online session. We do not store your payment card information in our system.
If I return an item, will I be charged a restocking fee?
Restocking fees in amount of 15% of the return item value are applied.
Do I receive an invoice for my order?
Absolutely. When a new order is placed, you will receive order confirmation via e-mail. Once the order is completed, you will receive an e-mail with an attached receipt in PDF format. If you have an account registered with us or performed a check-out as a Facebook logged in user, you may retrieve your order history and download your past invoices directly from our website at your convenience.